Remote Email & Data Processing Clerk

About the Company

Concentrix is a global leader in customer experience (CX) solutions and services, providing a comprehensive range of capabilities that help clients connect with their customers and improve business performance. We design, build, and run fully integrated solutions that deliver exceptional customer journeys. Our team is committed to innovation, integrity, and fostering a supportive work environment, even when working remotely.

Job Description

We are seeking a highly organized and detail-oriented Remote Email & Data Processing Clerk to join our dynamic team. This is a 100% remote position, allowing you to work from the comfort of your home. The ideal candidate will be responsible for managing incoming emails, accurately processing data, and ensuring the integrity and confidentiality of information within our systems. If you have a keen eye for detail and thrive in an independent, remote work setting, we encourage you to apply.

Key Responsibilities

• Efficiently process and categorize a high volume of incoming emails, ensuring timely responses or actions.
• Accurately input, update, and maintain data in various company systems and databases.
• Verify data for discrepancies, inconsistencies, and completeness, performing necessary corrections.
• Generate reports based on processed data, as required, to support business operations.
• Maintain strict confidentiality and security of all sensitive information.
• Communicate effectively with internal teams regarding data-related queries or issues.
• Adhere to established data entry protocols, quality standards, and company guidelines.
• Assist with other administrative tasks as needed to support overall team objectives.

Required Skills

• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proven ability to work independently and manage workload effectively in a remote environment.
• Basic understanding of data privacy principles and data security best practices.
• Reliable high-speed internet connection and a dedicated home office workspace.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Previous experience (1+ years) in data entry, administrative support, or a similar clerical role.
• Familiarity with CRM or ERP systems.
• Experience with automated email management tools or ticketing systems.
• High school diploma or equivalent; associate's degree or relevant certification is a plus.

Perks & Benefits

• Comprehensive health, dental, and vision insurance options.
• Paid time off (PTO) and company-paid holidays.
• 401(k) retirement plan with competitive company match.
• Opportunities for professional development and career advancement within a global company.
• Employee assistance program (EAP) for personal and professional support.
• Flexible work schedule options to promote work-life balance.
• Work-from-home stipend for office essentials.

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