About the Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to millions of customers across 25 markets. Our mission is to re-imagine fashion for the good of all, creating a platform that is accessible, sustainable, and enjoyable. We believe in customer-centricity and strive to deliver outstanding service that delights and retains our loyal community.
Job Description
Are you a natural communicator with a passion for helping people? Do you speak fluent English and want to kickstart your career from the comfort of your own home? Zalando is looking for enthusiastic and dedicated Remote Customer Support Agents to join our growing team. No prior experience is required – we provide comprehensive training to equip you with all the knowledge and skills you need to succeed. This is a fantastic opportunity for individuals eager to learn, grow, and contribute to a leading e-commerce company.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate and helpful information regarding orders, products, deliveries, and returns.
- Troubleshoot and resolve customer issues, escalating complex cases to specialized teams when necessary.
- Document all customer interactions and resolutions accurately in our CRM system.
- Act as a brand ambassador, ensuring a positive and consistent customer experience.
Required Skills
- Fluent written and spoken English (C1/C2 level).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and manage time effectively in a remote environment.
- Basic computer proficiency and comfort with online tools and software.
- Access to a reliable internet connection and a quiet workspace.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Familiarity with e-commerce platforms or online retail.
- Ability to speak additional European languages (e.g., German, French, Spanish) is a bonus.
- Prior experience in a service-oriented role (even non-professional).
Perks & Benefits
- Comprehensive paid training program.
- Opportunity to work 100% remotely from anywhere in Germany.
- Competitive salary and performance-based incentives.
- Flexible working hours and schedules.
- Career development and growth opportunities within Zalando.
- Access to Zalando's employee discounts and benefits program.
- Supportive team environment with regular virtual team events.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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