Remote Customer Support Agent (English Speaking)

About the Company

TELUS International is a global customer experience (CX) innovator that designs, builds, and delivers next-generation digital solutions for global brands. We partner with some of the world’s most disruptive companies, helping them stay ahead of the curve and connect with their customers on a deeper level. Our team is driven by a passion for customer satisfaction, technological advancement, and a diverse, inclusive work environment. Join us in our mission to create a truly connected world.

Job Description

Are you passionate about helping people and looking for a rewarding role you can do from the comfort of your home? TELUS International is seeking enthusiastic and dedicated Remote Customer Support Agents to join our growing team. This is an excellent opportunity for individuals new to the customer service field, as comprehensive training will be provided. You will be the first point of contact for our customers, providing friendly, efficient, and knowledgeable support to ensure their satisfaction. If you are an empathetic communicator with a problem-solving mindset and fluent in English, we encourage you to apply!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information and solutions to customer issues and questions.
• Troubleshoot basic technical problems and guide customers through resolution steps.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to appropriate internal teams when necessary.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Stay up-to-date with product knowledge, service updates, and company policies.

Required Skills

• Fluency in English (written and spoken) is essential.
• Excellent verbal and written communication skills.
• Strong active listening skills and empathy.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work independently in a remote environment with minimal supervision.
• Reliable high-speed internet connection and a suitable home workspace.
• Strong problem-solving abilities and attention to detail.
• A positive attitude and a genuine desire to assist others.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a remote work setting.
• Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus but not required.
• Ability to quickly learn new software, systems, and procedures.
• Demonstrated ability to manage time effectively and prioritize tasks.

Perks & Benefits

• Competitive hourly wage with performance incentives.
• Comprehensive paid training program to equip you for success.
• Full-time benefits package including health, dental, and vision coverage.
• Opportunities for career advancement and professional development within a global company.
• Work from the comfort of your own home – 100% remote position.
• Employee assistance program for personal and professional support.
• Paid time off and holiday pay.
• Supportive and inclusive company culture.

Apply Now