About the Company
THG (The Hut Group) is a global technology platform company specialising in taking brands direct to consumers. Built on a proprietary technology platform, we are an international e-commerce leader, creating and building brands around health, beauty, fitness, and lifestyle. With offices and operations worldwide, we are constantly innovating and expanding our reach, offering a dynamic and challenging environment for ambitious individuals.
Job Description
Join THG as a Remote Customer Support Agent, playing a crucial role in delivering exceptional service to our global e-commerce and retail customers. This is a 100% remote position, allowing you to work from anywhere within the United Kingdom. You will be the first point of contact for customer inquiries, resolving issues, and ensuring a positive brand experience across multiple channels. We are looking for empathetic, proactive, and tech-savvy individuals eager to contribute to a fast-paced and rapidly evolving e-commerce environment.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone, providing accurate and helpful information.
- Resolve product, order, delivery, and payment issues efficiently and effectively.
- Maintain a high level of customer satisfaction by delivering polite, professional, and personalized support.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Stay up-to-date with product knowledge, company policies, and e-commerce trends.
- Collaborate with other departments to improve the overall customer experience.
Required Skills
- Minimum 6 months of experience in a customer service role, preferably in e-commerce or retail.
- Excellent written and verbal communication skills in English.
- Proficiency with CRM software and general office applications (e.g., Microsoft Office Suite, Google Workspace).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A reliable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms.
- Familiarity with various e-commerce platforms (e.g., Shopify, Magento).
- Ability to speak additional languages.
- Experience working in a fast-paced online retail environment.
Perks & Benefits
- Competitive annual salary.
- Opportunity to work 100% remotely from anywhere in the UK.
- Comprehensive benefits package including health and wellness programs.
- Generous employee discounts across THG's brand portfolio.
- Professional development and career growth opportunities.
- Access to a dynamic and supportive team culture.
- Paid time off and company holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
