About the Company
BT Group is one of the world’s leading communications services companies, connecting millions of people and businesses in the UK and around the world. We offer a wide range of services including broadband, TV, mobile, and landline, as well as providing advanced network and IT services globally. At BT, we believe in connecting for good, fostering a diverse and inclusive environment where innovation thrives and careers flourish. Join our team and be part of a company that’s building the future of communication.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Remote Customer Service Specialist. This is an excellent opportunity for someone looking to start or advance their career in customer service, with comprehensive paid training provided. You will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to our diverse range of products and services. This is a fully remote position, offering the flexibility to work from your home office anywhere within the United Kingdom.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat, addressing inquiries and resolving issues efficiently.
- Accurately document all customer interactions and solutions in our CRM system.
- Diagnose and troubleshoot basic technical issues with BT products and services, guiding customers through solutions.
- Escalate complex issues to appropriate departments when necessary, ensuring seamless customer experience.
- Maintain a high level of product and service knowledge through continuous training and self-study.
- Adhere to company policies and procedures, ensuring compliance with service standards and regulatory requirements.
- Collaborate with team members and supervisors to improve customer satisfaction and operational efficiency.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and empathy.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in basic computer usage and internet navigation.
- Self-motivated with a strong work ethic and ability to work independently in a remote environment.
- Problem-solving skills and a customer-centric approach.
- Ability to adapt to changing priorities and learn new processes quickly.
Preferred Qualifications
- Previous experience in a customer service role is a plus, but not required.
- Familiarity with CRM software or ticketing systems.
- Experience working in a remote capacity.
- A quiet and dedicated home workspace with a reliable internet connection.
Perks & Benefits
- Comprehensive paid training program.
- Fully remote work model.
- Generous annual leave.
- Pension scheme.
- Employee discounts on BT products and services.
- Access to health and well-being programs.
- Opportunities for career growth and development within a leading global company.
- Supportive team environment and regular virtual team-building activities.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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