About the Company
TELUS is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security, and is a leader in business solutions for healthcare, agriculture, consumer goods, government, and more. We believe that technology can be a powerful force for good, connecting us all to a healthier, more sustainable future. Join our team and help us make a difference.
Job Description
Are you passionate about helping people and thrive in a customer-centric environment? We are looking for a dedicated Remote Customer Service & Sales Representative to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional support, answering inquiries, and proactively identifying opportunities to enhance their experience with TELUS products and services. This is a 100% remote position, allowing you to work from the comfort of your home. Importantly, this role involves NO cold calling; all interactions are with existing customers or inbound inquiries.
Key Responsibilities
- Respond to inbound customer inquiries via phone, chat, and email in a professional and timely manner.
- Provide accurate information regarding TELUS products, services, and billing.
- Resolve customer issues, complaints, and service interruptions with empathy and efficiency.
- Identify customer needs and recommend appropriate TELUS solutions, including upselling and cross-selling relevant products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to ensure seamless customer experience and problem resolution.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Minimum of 1 year of experience in customer service or sales.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in navigating multiple computer applications and CRM software.
- Ability to work independently and manage time effectively in a remote work environment.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Bilingualism (English and French) is a strong asset for our diverse customer base in Quebec.
- Previous experience in a remote customer service or sales role.
- Familiarity with telecommunications products and services.
- Post-secondary education or equivalent experience.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Generous paid time off and vacation policy.
- Employee discounts on TELUS products and services.
- Opportunities for career advancement and professional development.
- Support for setting up your home office.
- A supportive and inclusive team culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
