About the Company
T-Mobile US, Inc. is an American wireless network operator. As the third-largest wireless carrier in the United States, we provide services to over 100 million customers, recognized for our ‘Un-carrier’ approach and commitment to customer satisfaction. We are dedicated to innovation, fostering a diverse and inclusive work environment, and empowering our employees to make a real impact.
Job Description
Join T-Mobile’s dynamic team as a Remote Customer Service Representative, specializing in evening and weekend shifts. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries related to their wireless services. This is a 100% remote position, offering the flexibility to work from your home office while still being an integral part of our ‘Un-carrier’ revolution. You will be responsible for creating positive customer experiences, troubleshooting technical issues, and navigating our systems efficiently to find the best solutions. We are looking for empathetic, problem-solving individuals who thrive in a fast-paced environment and are committed to delivering outstanding service.
Key Responsibilities
- Handle inbound customer calls and inquiries with professionalism and efficiency.
- Provide accurate information and solutions regarding T-Mobile products, services, and billing.
- Troubleshoot technical issues, device problems, and network concerns.
- Document customer interactions and resolutions accurately in the CRM system.
- Adhere to company policies and procedures, ensuring data security and customer privacy.
- Identify opportunities to upsell or cross-sell additional services and products.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Collaborate with team members and supervisors to improve service delivery and customer experience.
Required Skills
- Minimum 6 months of customer service experience, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Proficiency in navigating multiple computer systems and applications simultaneously.
- Strong problem-solving and de-escalation skills.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or GED equivalent.
- Reliable internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Experience in the telecommunications industry.
- Familiarity with T-Mobile products and services.
- Associate's degree or higher.
- Experience with CRM software (e.g., Salesforce, Zendesk).
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Employee discounts on T-Mobile services and devices.
- Tuition reimbursement program.
- Opportunities for career growth and professional development.
- Employee assistance program and wellness initiatives.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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