About the Company
The BMW Group is one of the world’s leading manufacturers of premium automobiles and motorcycles and a provider of premium financial and mobility services. With its brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. With operations across the globe, we are committed to innovative products and services, sustainability, and an exceptional customer experience.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. This role is crucial for maintaining our high standards of customer satisfaction by providing excellent support in English to our global clientele. You will be the primary point of contact for inquiries, technical assistance, and general product information, ensuring a seamless and positive interaction for every customer.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding BMW products, services, and policies.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments to ensure customer satisfaction and improve overall service processes.
- Stay up-to-date with new product launches, features, and service updates.
- Maintain a high level of customer satisfaction and meet service level agreements (SLAs).
Required Skills
- Fluent in English (written and spoken) to a native or near-native level.
- Proven experience in a customer service role, preferably in a remote environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and general office applications.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a quiet, dedicated home office space.
Preferred Qualifications
- Experience in the automotive industry or with premium brands.
- Additional language proficiency (especially German).
- Familiarity with BMW products and services.
- Bachelor's degree or equivalent professional experience.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Employee discount programs on BMW products and services.
- Opportunities for professional development and career growth.
- Flexible remote work schedule.
- Access to a supportive and collaborative team environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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