Remote Customer Service Representative (Bilingual Preferred)

About the Company

Amazon is a world leader in e-commerce, cloud computing, digital streaming, and artificial intelligence. We are driven by customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Our diverse teams work together to create innovative products and services that delight customers worldwide. Join a company where it’s always Day 1, and make a tangible impact on millions of lives.

Job Description

We are seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. This is a fantastic opportunity to work from the comfort of your home, supporting our customers across the United Kingdom. As a key point of contact, you will be responsible for providing exceptional service, resolving inquiries, and ensuring a positive experience for every customer. Bilingual proficiency is highly preferred as we serve a diverse customer base.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Maintain a high level of customer satisfaction, adhering to company policies and procedures.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify and escalate priority issues to the appropriate internal teams.
• Provide information about products and services.
• Handle returns, refunds, and exchanges efficiently.
• Collaborate with team members to ensure consistent service quality and achieve team goals.

Required Skills

• Excellent verbal and written communication skills in English.
• Proven experience in a customer service role (at least 6 months).
• Strong problem-solving abilities and a proactive approach.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with computers and strong typing skills.
• Access to a reliable high-speed internet connection.
• A dedicated, quiet home workspace.

Preferred Qualifications

• Fluency in a second language (e.g., French, German, Spanish, Italian, Mandarin) in addition to English.
• Experience with CRM software (e.g., Salesforce, Zendesk).
• Familiarity with e-commerce platforms and online retail.
• Previous experience in a remote work environment.
• Ability to adapt to changing technologies and processes.

Perks & Benefits

• Competitive annual salary.
• Comprehensive health and dental insurance.
• Paid time off and holiday pay.
• Employee discount on Amazon products.
• Opportunities for career growth and professional development.
• Access to a global network of colleagues.
• Work from home flexibility.
• Pension scheme contribution.

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