About the Company
BT Group is one of the world’s leading communications services companies, serving the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile, and TV products and services as well as networked IT services. We connect millions of people and businesses every day, playing a vital role in society and the economy. Join us to be part of a team that’s innovating for a better future.
Job Description
We are seeking a dedicated and empathetic Remote Customer Service Representative to join our dynamic team. This is a 100% remote position, allowing you to work from anywhere within the United Kingdom. You will be the first point of contact for our customers, providing exceptional support and resolving inquiries related to our products and services. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced, virtual environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues or service-related problems for customers.
- Provide accurate information regarding BT products, services, and billing.
- Escalate complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Adhere to company policies and procedures regarding customer service standards.
- Contribute to a positive team environment and continuously seek to improve customer satisfaction.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy and a customer-focused attitude.
- Reliable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Experience in the telecommunications industry.
- Familiarity with BT Group products and services.
- GCSEs (or equivalent) including English and Maths.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Pension scheme.
- Employee discount on BT products and services.
- Opportunities for career development and training.
- Supportive remote work culture and equipment provided.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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