About the Company
TELUS is a world-leading communications technology company, committed to putting customers first and using technology for good. With a strong presence across Canada, we connect millions of Canadians to the people and information that matter most. Join our innovative team where you can make a real difference and contribute to a healthier, friendlier, and more connected world.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Remote Customer Service Representative. This is a full-time, 100% remote position based out of Calgary, Alberta, offering you the flexibility to work from the comfort of your home. You will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with TELUS products and services. If you are passionate about helping others and thrive in a fast-paced virtual environment, we encourage you to apply and start making an impact this week!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues related to internet, TV, mobile, and home phone services.
- Provide accurate information about products, services, and billing inquiries.
- Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
- Maintain customer records by updating account information accurately.
- Identify and escalate priority issues to the appropriate internal teams.
- Achieve customer satisfaction and call quality targets.
- Participate in ongoing training and development programs.
Required Skills
- Minimum 6 months of customer service experience, preferably in a remote setting.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with computer systems and multi-tasking across various applications.
- Ability to work independently and manage time effectively in a remote environment.
- High-speed internet connection and a dedicated quiet workspace.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience in the telecommunications or technology industry.
- Fluency in French or other languages.
- Familiarity with CRM software and call center technologies.
- Post-secondary education or equivalent work experience.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Employee discounts on TELUS products and services.
- Opportunities for career growth and professional development.
- Supportive team environment and virtual community engagement.
- Work-from-home setup assistance.
- Paid time off and holiday pay.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
