About the Company
Telus Communications is a dynamic, world-leading telecommunications company committed to connecting Canadians with the people and information that matter most. We believe in putting our customers first and leveraging technology for a better future. Join our team and be part of a company that values innovation, community, and exceptional service.
Job Description
We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our growing team. This is a full-time, 100% remote position offering competitive benefits. You will be the primary point of contact for our customers, providing exceptional support and resolving inquiries related to our telecommunications products and services. Ideal candidates are natural problem-solvers with excellent communication skills and a passion for customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, billing, and technical support.
- Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of product and service knowledge to ensure effective customer assistance.
- Contribute to a positive team environment and uphold company values.
Required Skills
- Exceptional verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency with CRM software and general computer applications.
- Ability to work independently in a remote environment.
- Customer-focused with a commitment to service excellence.
- High-speed internet connection and a quiet home office space.
Preferred Qualifications
- Previous experience in a remote customer service role.
- Familiarity with telecommunications products and services.
- Experience using Salesforce or similar CRM platforms.
- Post-secondary education or equivalent work experience.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Employee discount programs on Telus services.
- Opportunities for career growth and professional development.
- Access to wellness programs and resources.
- Flexible work-from-home schedule.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
