About the Company
Telus is a dynamic, world-leading communications and information technology company. We believe in connecting our customers to the people, information and opportunities that matter most. Driven by our purpose to power a friendlier future, we’re dedicated to improving the lives of Canadians and delivering exceptional customer experiences through innovative solutions and unparalleled service.
Job Description
We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. This is a full-time, 100% remote position, allowing you to work from the comfort of your home in Canada. As a crucial point of contact, you will be responsible for providing outstanding support to Telus customers, resolving inquiries, and ensuring a positive experience with every interaction. If you are passionate about customer service, possess excellent communication skills, and thrive in a virtual environment, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve customer issues related to products, services, billing, and technical support.
- Provide clear, concise, and accurate information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on various service offerings and promotions.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction and retention.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably remote.
- Excellent verbal and written communication skills in English and French (bilingualism is a strong asset).
- Strong problem-solving and critical thinking abilities.
- Proficiency with CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a quiet, dedicated home workspace.
- Exceptional empathy and active listening skills.
Preferred Qualifications
- Experience in the telecommunications industry.
- Familiarity with Telus products and services.
- Post-secondary education or equivalent experience.
- Proven track record of meeting or exceeding customer service metrics.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Competitive salary with performance incentives.
- Opportunities for career growth and professional development.
- Employee discounts on Telus products and services.
- A supportive and collaborative remote work culture.
- Paid time off and holiday pay.
- Access to a comprehensive wellness program.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
