About the Company
Rogers Communications is a leading Canadian technology and media company. We are committed to delivering exceptional customer experiences, connecting Canadians from coast to coast with innovative wireless, internet, television, and home phone services. Join our dynamic team and help us shape the future of connectivity.
Job Description
As a Remote Customer Service Representative, you will be the first point of contact for our valued customers, providing friendly, efficient, and knowledgeable support. You will play a crucial role in enhancing customer satisfaction by resolving inquiries, troubleshooting issues, and offering solutions tailored to their needs. If you are passionate about helping people, thrive in a fast-paced environment, and possess excellent communication skills, we encourage you to apply.
Key Responsibilities
- Responding to customer inquiries via phone, chat, and email in a timely and professional manner.
- Diagnosing and resolving technical issues related to internet, TV, and mobile services.
- Providing information on products, services, and promotions.
- Processing service changes, upgrades, and billing inquiries.
- Documenting all customer interactions accurately in our systems.
- Identifying opportunities to upsell or cross-sell relevant products and services.
- Adhering to company policies and procedures to ensure consistent service delivery.
Required Skills
- High school diploma or equivalent
- Minimum of 6 months of experience in a customer service role
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and a customer-centric approach
- Proficiency with computer systems and ability to navigate multiple applications simultaneously
- A dedicated, quiet home office space with reliable high-speed internet connection
- Flexibility to work various shifts, including evenings, weekends, and holidays
Preferred Qualifications
- Previous experience in the telecommunications industry
- Bilingualism (English and French)
- Experience with CRM software (e.g., Salesforce)
- Post-secondary education in a related field
Perks & Benefits
- Competitive hourly wages with performance incentives
- Comprehensive health, dental, and vision benefits
- Access to employee discounts on Rogers products and services
- Opportunities for career advancement and professional development
- Paid time off and holiday pay
- A supportive team environment with ongoing training
- Work-from-home stipend for eligible expenses
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
