Remote Customer Service Representative

About the Company

TELUS is a world-leading communications and information technology company committed to creating a better future for Canadians. With a strong focus on innovation and customer satisfaction, we deliver a wide range of products and services, including internet, television, mobile, and smart home solutions. Join our team and be part of a company that puts customers first and empowers communities through technology and compassionate service.

Job Description

We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our growing team. This is a full-time position with an immediate start, offering the flexibility of working from your home office anywhere within Calgary, Alberta. You will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with TELUS products and services. If you have a passion for helping people, excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply. This role is crucial in maintaining our reputation for outstanding customer care and building lasting relationships within our customer base.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about TELUS products, services, and promotions.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.
• Adhere to company policies and procedures, including data privacy and security protocols.
• Participate in ongoing training and development programs to enhance product knowledge and service skills.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computer systems and ability to navigate multiple applications simultaneously.
• Ability to work independently and efficiently in a remote setting.
• High school diploma or equivalent.
• Reliable high-speed internet connection and a dedicated, quiet home workspace.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Familiarity with telecommunications products and services.
• Proficiency in French is a significant asset.
• Post-secondary education or equivalent certification in a relevant field.

Perks & Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive health and dental benefits package.
• Opportunities for career growth and professional development within a leading Canadian company.
• Employee discounts on TELUS products and services.
• Supportive remote work environment and collaborative team culture.
• Paid time off and holidays.

Apply Now