About the Company
Concentrix is a global leader in customer experience (CX) solutions and technology, improving business performance for the world’s best brands including more than 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries of the world and across 6 continents, our 300,000+ staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and differentiate our clients’ brands by building a great customer experience.
Job Description
We are seeking dedicated and empathetic individuals to join our remote Customer Service team, specializing in evening and weekend shifts. This is a crucial role for our clients, ensuring their customers receive outstanding support during extended hours. You will be the first point of contact, providing assistance, resolving issues, and building positive relationships through various channels (phone, email, chat). We are committed to fostering a supportive remote work environment where you can thrive and grow your career.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat during evening and weekend shifts.
- Provide accurate information, troubleshoot issues, and resolve customer complaints efficiently and courteously.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary, ensuring a seamless customer experience.
- Maintain a high level of product/service knowledge to assist customers effectively.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Contribute to team success by actively participating in training sessions and team meetings.
Required Skills
- Previous experience in a customer service role (at least 6 months)
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and general computer applications
- Ability to work independently and manage time effectively in a remote setting
- Flexibility to work evening and weekend shifts as required
Preferred Qualifications
- Experience with various customer service channels (phone, email, chat)
- Familiarity with remote work tools and best practices
- A quiet, dedicated home workspace with a reliable high-speed internet connection
- Ability to adapt quickly to new technologies and processes
Perks & Benefits
- Competitive hourly rate with opportunities for performance-based bonuses
- Comprehensive remote onboarding and continuous training programs
- Generous paid time off and holiday allowance
- Company-provided equipment (laptop, headset)
- Employee assistance program for personal and professional support
- Opportunities for career advancement within a global organization
- Supportive and inclusive remote work culture
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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