About the Company
Telus is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. We leverage our award-winning technology to deliver meaningful outcomes for Canadians. At Telus, we believe in connecting our customers to what matters most, and that includes fostering a diverse and inclusive workplace for our team members. Join us and make a difference.
Job Description
Are you passionate about helping people and thrive in a remote work environment? Telus is seeking dedicated and empathetic Remote Customer Service Agents to join our growing team. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries related to our range of telecommunications services. This is a fully remote position, offering the flexibility to work from your home office while still being an integral part of a supportive team. We offer competitive weekly pay and comprehensive benefits.
Key Responsibilities
- Handle incoming customer calls, emails, and chats with professionalism and efficiency.
- Provide accurate information and solutions to customer inquiries regarding products, services, billing, and technical support.
- Diagnose and troubleshoot customer issues, escalating complex problems to specialized teams when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Educate customers on service features and benefits, identifying opportunities for upselling or cross-selling.
- Maintain a high level of customer satisfaction through active listening and problem-solving.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a call center or remote environment.
- Excellent verbal and written communication skills in English.
- Strong active listening, empathy, and de-escalation skills.
- Proficiency with computer systems, CRM software, and the ability to navigate multiple applications simultaneously.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Ability to work independently and as part of a virtual team.
- Problem-solving and critical thinking abilities.
Preferred Qualifications
- Experience in the telecommunications industry.
- Bilingualism (English and French) is a strong asset.
- High school diploma or equivalent; post-secondary education is a plus.
Perks & Benefits
- Competitive weekly pay.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee discounts on Telus products and services.
- Access to wellness programs and resources.
- Flexible work-life balance in a 100% remote setting.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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