Remote Customer Service Agent

About the Company

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments, wholesale banking, and wealth management. We operate in over 40 countries and employ approximately 83,500 people. As a leading financial services provider, we are committed to helping our customers, clients, and communities thrive.

Job Description

Are you passionate about helping people and looking for a rewarding role you can do from the comfort of your home? Join Barclays as a Remote Customer Service Agent! In this pivotal role, you’ll be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive banking experience. This is a fantastic opportunity to be part of a dynamic team, contribute to a leading global financial institution, and enjoy the flexibility of a fully remote work model. We offer competitive weekly pay and comprehensive training to set you up for success.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information regarding banking products, services, and policies.
• Resolve customer complaints and issues with empathy and problem-solving skills.
• Guide customers through online banking processes and technical troubleshooting.
• Identify and escalate complex issues to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions.
• Adhere to all regulatory compliance and company policies.
• Contribute to a positive team environment and meet service quality targets.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening abilities and a customer-first mindset.
• Proficiency in using computer systems and navigating multiple applications.
• Ability to work independently and manage time effectively in a remote setting.
• Resilience and ability to handle challenging customer interactions.
• Problem-solving skills and attention to detail.

Preferred Qualifications

• Previous experience in a customer service role, preferably in a call centre environment.
• Familiarity with financial products and services.
• Experience using CRM software and other customer service tools.
• A quiet, dedicated home office space with a reliable high-speed internet connection.

Perks & Benefits

• Competitive weekly pay.
• Comprehensive paid training program.
• Opportunities for career advancement and professional development.
• Access to employee assistance programs and wellness resources.
• Generous pension scheme.
• Paid time off and holiday benefits.
• Employee discount programs.
• Fully remote work model offering flexibility and work-life balance.

Apply Now