About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. Our main activities are the provision of fixed-line services, broadband, mobile, and TV products and services as well as networked IT services. We play a vital role in connecting people and businesses, and we’re committed to creating a better-connected world.
Job Description
Are you passionate about helping people and eager to kickstart a career in customer service? BT Group is looking for dedicated and enthusiastic Remote Customer Service Advisors to join our dynamic team. This is a fantastic opportunity to work from the comfort of your own home, with full training provided, ensuring you have all the tools and knowledge to succeed. You’ll be the first point of contact for our customers, helping them with a variety of enquiries, resolving issues, and providing exceptional support.
Key Responsibilities
- Handle inbound customer calls, emails, and chats with professionalism and efficiency.
- Provide accurate information and solutions to customer queries regarding products and services.
- Troubleshoot technical issues and guide customers through resolution steps.
- Maintain a high level of customer satisfaction by delivering a friendly and helpful experience.
- Accurately record customer interactions and details in our CRM system.
- Identify opportunities to enhance customer experience or offer additional services where appropriate.
- Adhere to company policies and procedures, including data protection regulations.
- Participate in ongoing training and development programs to stay updated on product knowledge and service standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach.
- Ability to empathize with customers and remain calm under pressure.
- Proficiency in using computers and navigating multiple software applications.
- A dedicated, quiet home workspace with a reliable internet connection.
- Ability to work independently and as part of a remote team.
- Minimum of GCSE English and Maths (or equivalent).
Preferred Qualifications
- Previous experience in a customer service role (call centre, retail, etc.) is a plus, but not essential.
- Familiarity with telecommunications products and services.
- Experience using CRM software.
Perks & Benefits
- Comprehensive paid training program to get you started.
- Opportunities for career progression and development within BT Group.
- Generous holiday allowance.
- Discounts on BT products and services.
- Pension scheme.
- Employee assistance program for personal and professional support.
- Access to a wide range of employee benefits and rewards.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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