Remote Customer Service Advisor (Full Training Provided)

About the Company

Chase Bank, a subsidiary of JPMorgan Chase & Co., is a leading financial services firm globally. We serve millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients. Our goal is to create positive experiences for every customer, every time. Join our team and be part of a company that values innovation, diversity, and community engagement.

Job Description

Are you passionate about helping people and looking for a career that offers growth and comprehensive training? Chase Bank is seeking dedicated Remote Customer Service Advisors to join our dynamic team. This is an excellent opportunity for individuals eager to start a career in financial services, with no prior experience required. We provide full, paid training to equip you with all the knowledge and skills needed to succeed. As a Remote Customer Service Advisor, you will be the first point of contact for our valued customers, providing exceptional service and support from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding bank products, services, and policies.
• Assist customers with account management, technical support, and problem resolution.
• Identify and escalate complex issues to appropriate departments when necessary.
• Maintain a high level of customer satisfaction through active listening and effective communication.
• Document all customer interactions accurately and thoroughly in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Actively participate in ongoing training and development programs.

Required Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong active listening skills and empathy.
• Ability to work independently and as part of a remote team.
• Proficiency in basic computer skills and navigating multiple systems.
• Reliable internet connection and a quiet, dedicated home workspace.
• Ability to commit to the full training program.

Preferred Qualifications

• Previous customer service experience (any industry).
• Associate's or Bachelor's degree.
• Familiarity with banking or financial services.

Perks & Benefits

• Competitive annual salary with performance incentives.
• Comprehensive paid training program.
• Full health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement within a global financial institution.
• Employee assistance program.
• Access to exclusive employee discounts and benefits.

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