About the Company
Telus Communications is a dynamic, world-leading communications and information technology company, driven by a desire to help our customers thrive in a digital world. We believe that connection is about more than just technology; it’s about people. Our team members are dedicated to creating a better future for our customers, communities, and planet.
Job Description
Join Telus Communications as a Remote Customer Service Advisor and become a vital part of our customer-centric team. This is a 100% remote position, offering the flexibility to work from the comfort of your home anywhere in Canada. We are committed to providing comprehensive training, equipping you with all the knowledge and skills necessary to succeed. You will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with Telus products and services.
Key Responsibilities
- Provide outstanding customer service via phone, chat, and email, addressing inquiries and resolving issues efficiently and courteously.
- Accurately document all customer interactions and resolutions in our CRM system.
- Guide customers through troubleshooting steps for various services and products.
- Educate customers on product features, benefits, and service options.
- Collaborate with other departments to resolve complex customer issues and ensure customer satisfaction.
- Maintain a high level of product and service knowledge, staying updated on all new offerings and changes.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- High level of empathy and a genuine desire to help others.
- Proficiency in basic computer skills and navigating multiple applications.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Adaptability and ability to thrive in a fast-paced, evolving environment.
Preferred Qualifications
- Previous experience in a customer service or call center role is an asset.
- Fluency in French (bilingualism) is a significant advantage.
- Familiarity with telecommunications products and services.
- Experience using CRM software and other customer support tools.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive benefits package (medical, dental, vision) starting from day one.
- Generous paid time off and holidays.
- Extensive paid training program tailored for remote success.
- Opportunities for career growth and professional development within a leading company.
- Employee discounts on Telus products and services.
- A supportive and inclusive remote work culture.
- Flexible scheduling options for work-life balance.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
