Remote Customer Service & Administrative Assistant for Creative Entrepreneurs (Part-Time)

About the Company

Adobe Systems Europe Limited is a global leader in creativity software, digital marketing tools, and solutions for creative professionals and businesses of all sizes. Our mission is to change the world through digital experiences, empowering everyone — from emerging artists to global brands — to bring their digital creations to life. We are committed to fostering a diverse and inclusive environment where innovation thrives, and our employees are empowered to make a meaningful impact.

Job Description

We are seeking a highly motivated and detail-oriented Remote Customer Service & Administrative Assistant to join our team. This part-time position is ideal for an individual passionate about supporting creative entrepreneurs, ensuring they have the resources and assistance needed to succeed with Adobe products and services. You will act as a primary point of contact, providing exceptional customer support, managing administrative tasks, and contributing to the smooth operation of our services for this vital segment of our user base. This role is 100% remote, allowing you to work from anywhere within the United Kingdom.

Key Responsibilities

• Provide front-line customer support via email, chat, and phone for creative entrepreneurs using Adobe products.
• Assist users with account management, billing inquiries, product usage questions, and troubleshooting basic technical issues.
• Escalate complex technical or service issues to appropriate internal teams while maintaining clear communication with the customer.
• Perform various administrative tasks, including data entry, scheduling, document preparation, and managing client communications.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Proactively identify and address potential customer pain points, offering solutions and guidance.
• Contribute to the creation and improvement of customer support resources and FAQs.
• Collaborate with internal teams (sales, marketing, product) to ensure a cohesive customer experience.
• Manage a flexible, part-time schedule effectively to meet service level agreements and deadlines.

Required Skills

• Proven experience in customer service or an administrative support role.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and general office applications (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work independently and manage time effectively in a remote environment.
• Problem-solving aptitude with a proactive and empathetic approach.
• Reliable internet connection and a dedicated home office setup.

Preferred Qualifications

• Experience supporting users in the creative industry or with creative software.
• Familiarity with Adobe Creative Cloud applications (e.g., Photoshop, Illustrator, Premiere Pro).
• Experience working with entrepreneurs or small business owners.
• Bachelor’s degree or equivalent experience in a related field.

Perks & Benefits

• Flexible part-time working hours.
• Opportunity to work from home, anywhere in the UK.
• Access to Adobe Creative Cloud products.
• Supportive and collaborative team environment.
• Opportunities for professional development and training.
• Contribution to a global company impacting the creative industry.

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