About the Company
Telekom Deutschland GmbH, a subsidiary of Deutsche Telekom AG, is Germany’s largest telecommunications provider. We connect millions of people every day, enabling seamless communication across the nation and beyond. We are committed to innovation, customer satisfaction, and fostering a diverse and inclusive work environment where every voice is heard and valued.
Job Description
We are seeking a dedicated and enthusiastic Remote Customer Care Specialist to join our dynamic team. This is a fantastic opportunity for individuals passionate about delivering exceptional service and problem-solving, all from the comfort of their home office. As a Remote Customer Care Specialist, you will be the first point of contact for our English-speaking customers, providing support, resolving issues, and ensuring a positive experience with Telekom products and services. This is a 100% remote position, allowing you to work from anywhere within Germany.
Key Responsibilities
- Provide first-class customer support via phone, email, and chat for English-speaking customers.
- Respond to customer inquiries regarding products, services, billing, and technical support.
- Diagnose and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
- Document all customer interactions accurately and thoroughly in our CRM system.
- Educate customers on product features and benefits, promoting upselling opportunities where appropriate.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Collaborate with other departments to ensure customer satisfaction and issue resolution.
- Adhere to quality standards and key performance indicators (KPIs) set for customer service excellence.
Required Skills
- Fluent in English (written and spoken) and German (at least B2 level for internal communication).
- Proven experience in a customer service or call center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and other customer service tools.
- Comfortable working independently in a remote setting.
- Stable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Additional language skills (e.g., French, Spanish).
- Familiarity with Telekom's products and services.
- Experience with remote work tools and platforms.
- A degree or certification in a relevant field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Flexible work hours (within core business hours).
- Opportunities for professional growth and career advancement.
- Access to ongoing training and development programs.
- Employee discounts on Telekom products and services.
- A supportive and collaborative remote team environment.
- Company-provided laptop and essential equipment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
