About the Company
PayPal is a global technology platform and payments leader that enables digital and mobile payments on behalf of consumers and merchants worldwide. With over 300 million active users in more than 200 markets, PayPal empowers individuals and businesses to connect and transact in new and powerful ways. We believe that access to financial services creates opportunity, and we are committed to making financial services more convenient, affordable, and secure for everyone. Join our dynamic team and contribute to a company that is redefining the future of money.
Job Description
We are seeking an enthusiastic and detail-oriented Entry-Level Remote Customer Billing Support Specialist to join our global team. This is a 100% remote position, offering you the flexibility to work from your home office in Wiesbaden, Germany. As a key member of our customer service department, you will be the first point of contact for our users regarding billing inquiries, transaction discrepancies, and account management. This role requires excellent communication skills, a knack for problem-solving, and a commitment to providing exceptional customer experiences. If you’re looking to start your career in a supportive and innovative environment, and are passionate about helping customers, we encourage you to apply.
Key Responsibilities
- Respond to customer billing inquiries via email, chat, and phone in a timely and professional manner.
- Investigate and resolve transaction disputes, chargebacks, and payment processing issues.
- Assist customers with understanding their account statements, invoices, and payment history.
- Educate customers on PayPal's billing policies, payment methods, and dispute resolution processes.
- Escalate complex issues to senior support specialists or relevant departments when necessary.
- Maintain accurate and detailed records of all customer interactions and resolutions in our CRM system.
- Collaborate with internal teams to identify and implement process improvements related to billing support.
- Stay up-to-date with PayPal's product changes, policies, and industry best practices.
Required Skills
- Excellent written and verbal communication skills in English and German
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and ability to learn new software quickly
- Ability to work independently in a remote environment while maintaining high productivity
- Empathetic and patient approach to customer service
- High school diploma or equivalent
Preferred Qualifications
- Previous experience in a customer service or call center environment (even if non-billing related)
- Familiarity with financial services or online payment platforms
- Basic understanding of accounting principles
- Ability to speak additional European languages
Perks & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits package
- Paid time off, including holidays and sick leave
- Opportunities for career growth and professional development
- Flexible remote work environment
- Employee discount programs
- Access to a global network of supportive colleagues
- Equipment provided for your home office setup
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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