About the Company
Verizon is a global leader in technology and communications, delivering the promise of the digital world to our customers. We are committed to innovation and providing exceptional service across our wireless, fiber-optic, and business solutions. Join a team where you can make a real impact and grow your career with cutting-edge technology and a customer-first approach.
Job Description
Are you passionate about helping customers and solving problems from the comfort of your home? Verizon is looking for enthusiastic and dedicated individuals to join our team as an Entry-Level Remote Customer Billing Support Specialist. In this role, you will be the first point of contact for our customers, assisting them with billing inquiries, account discrepancies, and payment arrangements. This is an excellent opportunity for individuals new to the workforce or those looking to transition into a rewarding remote customer service career with a leading telecommunications company. Full training will be provided.
Key Responsibilities
- Respond to customer billing inquiries via phone, email, and chat in a professional and timely manner.
- Analyze and resolve complex billing issues, discrepancies, and service charges.
- Educate customers on their billing statements, payment options, and service plans.
- Process payments, set up payment arrangements, and handle account adjustments when necessary.
- Document all customer interactions and resolutions accurately in the company's CRM system.
- Collaborate with internal teams to escalate and resolve customer issues effectively.
- Maintain a high level of customer satisfaction and strive for first-call resolution.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in basic computer navigation and data entry.
- Ability to work independently in a remote environment.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a dedicated workspace.
Preferred Qualifications
- Previous customer service or call center experience (even if not billing-specific).
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Associate’s degree or some college coursework.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Employee discount programs on Verizon services and products.
- Opportunities for career advancement and professional development.
- Full paid training program for all new hires.
- Equipment provided for your home office setup.
- Inclusive and diverse company culture.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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