Remote Customer Billing Support

About the Company

SAP is the market leader in enterprise application software, helping companies of all sizes and industries run at their best. With a global network of customers, partners, and employees, SAP helps the world run better and improve people’s lives. We are committed to fostering a culture of innovation, sustainability, and personal growth for our employees. Join a team where your contributions matter, and you can truly make a difference for millions of users worldwide.

Job Description

Are you passionate about helping customers and looking for an entry-level opportunity to start your career in a global technology leader? SAP is looking for a dedicated and detail-oriented Remote Customer Billing Support Specialist to join our growing team. This is a 100% remote position based in Heidelberg, Germany, offering the flexibility to work from your home office. In this role, you will be the first point of contact for our customers regarding billing inquiries, ensuring a smooth and positive experience. You will play a crucial role in maintaining customer satisfaction by providing accurate and timely solutions.

Key Responsibilities

• Respond promptly and professionally to customer billing inquiries via email, phone, and chat.
• Investigate and resolve billing discrepancies, payment issues, and account adjustments.
• Process payments, refunds, and invoice corrections in accordance with company policies.
• Maintain accurate and detailed records of all customer interactions and transactions in our CRM system.
• Collaborate with internal teams, such as sales and finance, to address complex billing scenarios.
• Educate customers on billing processes, payment options, and subscription details.
• Identify and escalate unresolved issues to the appropriate department or senior specialists.
• Contribute to the continuous improvement of customer support processes and documentation.

Required Skills

• Excellent verbal and written communication skills in English.
• Basic computer literacy and proficiency in using standard office software (e.g., MS Office Suite).
• Strong problem-solving abilities and a keen eye for detail.
• High degree of empathy, patience, and a customer-focused approach.
• Ability to work independently and manage time effectively in a remote work environment.
• Adaptability and willingness to learn new systems and processes.
• Strong organizational skills.

Preferred Qualifications

• Proficiency in German (B2/C1 level or higher) to support local customers.
• Prior experience (even informal, e.g., internships, part-time, volunteer work) in a customer service, administrative, or office support role.
• Familiarity with billing software, CRM systems (e.g., Salesforce), or enterprise resource planning (ERP) software.
• A degree or certificate in Business Administration, Finance, Communications, or a related field.

Perks & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, including vacation days, sick leave, and public holidays.
• Employee assistance program offering confidential support and resources.
• Extensive opportunities for professional development, training, and career advancement.
• Company-sponsored retirement savings plan with employer contributions.
• Flexible remote work environment with support for ergonomic home office setup.
• Access to SAP's global learning platforms and mentorship programs.
• Employee discounts on various products and services.

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