Remote Content Safety Agent

About the Company

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving as a strategic partner to the world’s largest companies. We offer comprehensive customer care, technical support, content moderation, and back-office solutions across a wide range of industries. With a strong commitment to diversity, inclusion, and employee development, Teleperformance empowers its teams to deliver exceptional service and make a positive impact.

Job Description

Join our dedicated team as a Remote Content Safety Agent and contribute to fostering a safer online environment. In this crucial role, you will be responsible for reviewing and moderating user-generated content across various platforms to ensure compliance with community guidelines and policies. This is a unique opportunity for individuals with no prior experience in content moderation, as comprehensive training will be provided. You will play a vital part in protecting users from harmful or inappropriate content, working from the comfort of your home.

Key Responsibilities

• Review and analyze user-generated content (e.g., text, images, videos) against established platform guidelines and policies.
• Accurately identify and categorize policy violations, including but not limited to hate speech, harassment, graphic violence, and misinformation.
• Take appropriate action on violating content, such as removal, restriction, or escalation, based on severity and specific protocols.
• Maintain a high level of accuracy and consistency in content moderation decisions.
• Keep abreast of evolving content trends, policies, and guidelines through continuous training and self-learning.
• Contribute to team efforts by sharing insights and participating in calibration sessions.
• Handle sensitive and potentially disturbing content with resilience and professionalism.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong critical thinking and analytical abilities to make sound judgment calls.
• High level of empathy and emotional intelligence.
• Ability to work independently in a remote setting and manage time effectively.
• Proficiency in basic computer skills and internet navigation.
• Strong attention to detail and ability to maintain focus during repetitive tasks.
• Resilience and ability to handle exposure to potentially disturbing content.
• A quiet, dedicated workspace and reliable internet connection.

Preferred Qualifications

• Prior experience in a customer service or support role.
• Familiarity with various social media platforms and online content types.
• Diploma or degree in a relevant field (e.g., Communications, Sociology, Psychology).
• Experience working in a remote environment.

Perks & Benefits

• 100% Remote Work: Enjoy the flexibility and comfort of working from home.
• Comprehensive Paid Training: Full training provided to equip you with all necessary skills.
• Career Development Opportunities: Pathways for growth within a global company.
• Competitive Salary & Benefits Package: Attractive compensation with health and wellness programs.
• Supportive Team Environment: Work with a diverse and inclusive team committed to safety.
• Impactful Work: Contribute directly to making the internet a safer place.

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