Remote Content Moderator (Mental Health Support)

About the Company

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices in Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo. As a rapidly growing global platform, we are committed to fostering a safe, positive, and inclusive environment for our diverse community of users. We continually evolve our content policies and moderation practices to protect our community, especially those in vulnerable situations, and ensure a healthy digital experience.

Job Description

TikTok is seeking a dedicated and empathetic Remote Content Moderator specializing in mental health support to join our Trust & Safety team. In this critical role, you will be responsible for reviewing user-generated content, identifying violations of our community guidelines related to mental health and self-harm, and taking appropriate action to protect our users. This position requires a high degree of emotional resilience, critical thinking, and a commitment to maintaining a safe online environment. You will work closely with a global team, utilizing advanced tools and processes to ensure content adheres to our standards while providing essential support and resources to users in need. This is a 100% remote position.

Key Responsibilities

• Review and moderate user-generated content, including videos, comments, and live streams, to ensure compliance with TikTok's community guidelines, with a specific focus on mental health, self-harm, and sensitive content.
• Accurately identify and escalate content that violates policies, applying a nuanced understanding of context and cultural sensitivity.
• Provide informed decisions on content removal, warnings, or account suspensions based on established protocols.
• Collaborate with cross-functional teams, including policy, enforcement, and product, to improve moderation processes and tools.
• Stay updated on evolving content trends, user behaviors, and policy changes, particularly concerning mental health and online safety.
• Participate in regular training and calibration sessions to maintain high levels of accuracy and consistency in content review.
• Handle sensitive and potentially distressing content with professionalism and emotional resilience.

Required Skills

• Excellent analytical and decision-making skills with the ability to interpret and apply complex guidelines.
• Strong written and verbal communication skills in English.
• Proven ability to work independently in a remote environment while maintaining productivity and focus.
• High level of empathy and understanding for sensitive topics, particularly those related to mental health and well-being.
• Familiarity with online content moderation platforms and tools.
• Ability to maintain composure and effectiveness under pressure and when exposed to disturbing content.
• Proficiency with standard office software (e.g., Google Workspace, Microsoft Office).

Preferred Qualifications

• Bachelor's degree in psychology, sociology, communications, or a related field.
• Experience in mental health support, crisis intervention, or a similar field.
• Previous experience in content moderation, trust and safety, or a related online operations role.
• Fluency in additional languages is a plus (e.g., Spanish, French, German).
• Understanding of cultural nuances and online user behavior in diverse global communities.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• 401(k) retirement plan with company match.
• Employee assistance program (EAP) for mental health and well-being.
• Remote work stipends for home office setup and internet.
• Opportunities for professional development and career growth.
• Access to wellness programs and resources.
• Dynamic and inclusive company culture.

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