Remote Content Moderator – Immediate Openings, All Shifts

About the Company

Telus International is a global customer experience (CX) and digital IT solutions provider that designs, builds, and delivers next-generation solutions for global and disruptive brands. We are committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute to our mission of connecting and protecting communities worldwide. With a strong presence across continents, we specialize in content moderation, AI data solutions, IT lifecycle, advisory services, and more, helping our clients navigate the digital landscape.

Job Description

We are seeking dedicated and vigilant Remote Content Moderators to join our growing team. In this critical role, you will be responsible for reviewing user-generated content across various platforms to ensure compliance with community guidelines and policies. This is an immediate opening with opportunities across all shifts, offering the flexibility of a fully remote work model. If you possess a keen eye for detail, strong decision-making skills, and a commitment to online safety, we encourage you to apply and contribute to maintaining a safe and positive digital environment for millions of users.

Key Responsibilities

• Review and moderate a high volume of user-generated content, including text, images, and videos, against established guidelines.
• Make accurate, consistent, and timely decisions on content policy violations.
• Escalate complex or ambiguous cases to senior moderators or specialized teams as per protocol.
• Maintain high levels of productivity and quality in a fast-paced environment.
• Provide constructive feedback and insights to improve content policies and tools.
• Participate in ongoing training and calibration sessions to stay updated on policy changes and best practices.

Required Skills

• Fluent in English, both written and verbal.
• Excellent analytical and decision-making skills with high attention to detail.
• Ability to maintain objectivity and professionalism while reviewing sensitive or potentially disturbing content.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Proven ability to work independently and as part of a remote team.
• Resilience and emotional intelligence to handle exposure to potentially graphic content.

Preferred Qualifications

• Previous experience in content moderation, trust and safety, or a related field.
• Familiarity with various social media platforms and online communities.
• Bachelor's degree in a relevant field (e.g., communications, psychology, sociology).
• Experience working in a remote or distributed team environment.
• Understanding of online safety issues and trends.

Perks & Benefits

• Competitive salary with opportunities for growth.
• Fully remote work model, offering flexibility and work-life balance.
• Comprehensive health and wellness benefits.
• Paid time off and holiday pay.
• Ongoing training and professional development opportunities.
• Access to employee assistance programs.
• Supportive and inclusive company culture.

Apply Now