Remote Content Moderator – Entry-Level

About the Company

Telus International designs, builds, and delivers next-generation digital solutions for global brands. Our integrated solutions offer customer experience (CX), digital transformation, IT lifecycle, advisory, and other services, including content moderation. We are committed to fostering an inclusive and supportive environment where our team members can thrive and grow their careers.

Job Description

We are seeking highly motivated individuals to join our team as Remote Content Moderators. This is an entry-level position, and no prior experience is required as comprehensive training will be provided. As a Content Moderator, you will play a crucial role in ensuring a safe and positive online environment by reviewing and moderating user-generated content across various platforms. You will be responsible for evaluating content against established guidelines, making critical decisions, and taking appropriate action to uphold platform integrity. This is a fully remote position, offering the flexibility to work from anywhere within Canada.

Key Responsibilities

• Review and moderate user-generated content, including text, images, and videos, to ensure compliance with platform guidelines and policies.
• Make objective decisions on content violations, applying established moderation rules consistently and accurately.
• Identify and escalate complex or sensitive content issues to appropriate teams or senior moderators.
• Maintain a high level of productivity and quality in content review.
• Participate in ongoing training and calibration sessions to stay updated on policy changes and best practices.
• Contribute to a positive team environment and collaborate effectively with colleagues.

Required Skills

• Strong judgment and decision-making skills with the ability to maintain objectivity.
• Excellent attention to detail and ability to identify subtle nuances in content.
• High level of discretion and ability to handle sensitive and potentially graphic material professionally.
• Proficiency with computers and internet navigation.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable high-speed internet connection and a dedicated quiet workspace.

Preferred Qualifications

• Familiarity with various social media platforms and online communities.
• Previous experience in a role requiring adherence to strict guidelines or policies.
• Ability to adapt quickly to changing policies and workflows.
• Experience with content management systems or moderation tools.

Perks & Benefits

• Comprehensive paid training program.
• Full-time remote work opportunity.
• Competitive salary and benefits package.
• Opportunity for career growth within a global company.
• Supportive team environment.
• Access to employee assistance programs.

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