Remote Community Growth Assistant

About the Company

Buffer is a fully remote, global company that provides intuitive social media management tools to help small businesses and creators grow their brands online. We believe in building a transparent and inclusive culture where every team member feels empowered to do their best work. Join our mission to help businesses tell their stories and build their communities.

Job Description

We are seeking a highly motivated and empathetic Remote Community Growth Assistant to join our dynamic team. This role is crucial in fostering engagement, support, and growth within our global user community. You will play a key role in identifying opportunities to deepen user connections, provide exceptional support, and champion the Buffer brand across various online platforms. This is a 100% remote position, offering the flexibility to work from anywhere within a compatible time zone.

Key Responsibilities

• Monitor and engage with our community across social media platforms, forums, and other channels.
• Identify and onboard new community members, helping them integrate and find value.
• Respond to community inquiries, feedback, and support needs with empathy and efficiency.
• Assist in the planning and execution of community events, webinars, and initiatives.
• Collect and synthesize community feedback to inform product development and marketing strategies.
• Collaborate with marketing, support, and product teams to ensure a consistent brand voice and user experience.
• Help create engaging content for the community, including announcements, tips, and tutorials.

Required Skills

• 2+ years of experience in community management, social media management, or customer support.
• Excellent written and verbal communication skills in English.
• Strong understanding of social media platforms (e.g., Instagram, Twitter, Facebook, LinkedIn).
• Proven ability to build and nurture online communities.
• Empathy, strong interpersonal skills, and a customer-centric approach.
• Self-starter with the ability to work independently in a remote environment.

Preferred Qualifications

• Experience with Buffer's product or similar social media management tools.
• Familiarity with community management software (e.g., Discourse, Slack, Zendesk Community).
• Ability to analyze community data and draw actionable insights.
• Experience creating engaging visual content (e.g., graphics, short videos).

Perks & Benefits

• Competitive salary and equity options.
• Flexible work schedule and unlimited PTO.
• Comprehensive health, dental, and vision insurance.
• Generous learning and development budget.
• Home office stipend and co-working space reimbursement.
• Annual company retreats (when safe to travel).
• A supportive, transparent, and remote-first company culture.

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