Remote Chat Agent

About the Company

Teleperformance is a global leader in digitally integrated business services, providing advanced customer experience management. With a presence in over 88 countries, we connect the biggest and most respected brands with their customers, creating outstanding interactions and building brand loyalty. We are committed to fostering an inclusive and supportive work environment where employees can thrive and grow their careers.

Job Description

Teleperformance is seeking dedicated and empathetic individuals to join our team as Remote Chat Agents. In this role, you will be the first point of contact for customers, providing support, answering inquiries, and resolving issues exclusively through chat-based platforms. This is an excellent opportunity for those who excel at written communication and prefer a non-phone customer interaction environment, offering the flexibility of working from your home office.

Key Responsibilities

• Engage with customers in a friendly, professional, and efficient manner via live chat.
• Provide accurate information and solutions to customer inquiries regarding products, services, or accounts.
• Diagnose and resolve customer issues, escalating complex problems to the appropriate team when necessary.
• Maintain a high level of customer satisfaction and meet service level agreements (SLAs).
• Document all customer interactions and resolutions thoroughly in our CRM system.
• Adhere to company policies and procedures, ensuring data privacy and security.
• Continuously learn and adapt to new product features, service updates, and process changes.

Required Skills

• Excellent written communication and grammar skills.
• Proficiency in typing (minimum 40 WPM).
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and navigate multiple systems simultaneously.
• Comfortable working independently in a remote environment.
• Reliable high-speed internet connection and a quiet, dedicated home office space.
• Basic computer literacy and technical troubleshooting skills.

Preferred Qualifications

• Previous experience in a chat-based customer service role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Experience in the telecommunications, banking, or tech industry.
• High school diploma or equivalent.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off (vacation, sick leave, holidays).
• 401(k) retirement plan with company match.
• Opportunities for career advancement and professional development.
• Employee assistance program.
• A supportive and collaborative remote work culture.
• Employee discounts on various products and services.

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