About the Company
TELUS is a dynamic, world-leading communications and information technology company. We believe that technology can be a powerful force for good, connecting Canadians to what matters most. With a commitment to innovation, customer service excellence, and community giving, we’re dedicated to improving the lives of our customers and the communities we serve. Join our team and help us shape a better future, one connection at a time.
Job Description
Are you a highly empathetic and solution-oriented individual with a passion for helping others? Do you speak both French and English fluently? TELUS is seeking a Remote Bilingual Support Specialist to join our customer care team. In this 100% remote role, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience. This is an excellent opportunity to utilize your language skills and customer service expertise to make a real impact from the comfort of your home.
Key Responsibilities
- Provide front-line technical and customer support to TELUS clients via phone, email, and chat in both French and English.
- Diagnose and troubleshoot technical issues related to internet, TV, and mobile services.
- Educate customers on product features and services, promoting self-help options where appropriate.
- Resolve customer complaints and escalate complex issues to senior support teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development to stay current with TELUS products and services.
Required Skills
- Fluency in both French and English (verbal and written).
- Proven experience in a customer service or technical support role.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Proficiency with CRM software and general computer applications.
- High-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Familiarity with various operating systems and mobile devices.
- Post-secondary education in a relevant field (e.g., IT, Communications).
- Experience with remote support tools and methodologies.
Perks & Benefits
- Comprehensive health, dental, and vision benefits from day one.
- Competitive salary and performance-based incentives.
- Generous paid time off and flexible work arrangements.
- Employee discounts on TELUS products and services.
- Opportunities for career growth and professional development.
- Access to a robust virtual training and support network.
- Employee assistance program and wellness initiatives.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
Welcome to VitalaliCare.com. We provide job seekers with information gathered from various publicly available job posting websites. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
