Remote Bilingual Customer Service Representative (Spanish/English)

About the Company

TELUS is a dynamic, world-leading communications and information technology company, committed to putting our customers first. We provide a wide range of services and solutions, including mobile, internet, TV, and security, to connect Canadians and contribute to a healthier, friendlier future. Join our innovative team where technology meets humanity.

Job Description

We are seeking enthusiastic and customer-focused individuals to join our remote team as a Bilingual Customer Service Representative. In this role, you will be the first point of contact for our Spanish and English-speaking customers, providing exceptional support and resolving inquiries efficiently. This is an excellent opportunity for individuals passionate about helping others and looking to build a career with a leading telecommunications company from the comfort of their home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Spanish and English, providing accurate and timely information.
• Troubleshoot customer issues, identify solutions, and escalate complex problems to appropriate departments when necessary.
• Educate customers on product features, services, and promotions.
• Maintain accurate customer records and document all interactions thoroughly.
• Adhere to company policies and procedures, ensuring high standards of customer satisfaction.
• Participate in ongoing training and development programs to enhance skills and product knowledge.
• Collaborate with team members to achieve departmental goals and improve overall customer experience.

Required Skills

• Fluency in Spanish and English (written and verbal communication).
• Excellent active listening and communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently in a remote environment.
• Proficiency with basic computer applications and ability to learn new software quickly.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a customer service or call center environment.
• Experience with CRM software or ticketing systems.
• Familiarity with telecommunications products and services.
• Post-secondary education in a related field.

Perks & Benefits

• Comprehensive health, dental, and vision benefits.
• Paid training and ongoing professional development opportunities.
• Employee wellness programs.
• Discounts on TELUS products and services.
• Opportunities for career advancement within a large organization.
• Supportive and collaborative team environment.

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