Records Verification Assistant

About the Company

Equity Bank Group is a leading financial services institution in East and Central Africa. Driven by a mission to transform livelihoods, the bank offers a comprehensive range of products and services, including banking, insurance, and investment solutions. With a vast network and a strong commitment to innovation, Equity Bank processes millions of transactions daily, requiring meticulous record keeping and verification processes to ensure accuracy and compliance.

Job Description

We are seeking a highly detail-oriented and organized Records Verification Assistant to join our remote team. In this role, you will be responsible for accurately reviewing, verifying, and processing customer and operational records, ensuring data integrity and compliance with internal policies and regulatory requirements. This is a crucial position that supports our commitment to maintaining high standards of data quality and customer trust, all from the convenience of your home.

Key Responsibilities

• Review and verify customer information and transaction records against established criteria.
• Identify discrepancies, errors, or missing information in records and follow up as necessary.
• Accurately input and update data into various database systems.
• Ensure all verification processes comply with company policies and regulatory guidelines.
• Maintain strict confidentiality and security of all sensitive information.
• Collaborate with other departments to resolve record-related issues.
• Prepare reports on verification findings and status updates.
• Assist with data cleanup projects and record migration efforts.

Required Skills

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
• Excellent written and verbal communication skills.
• Ability to work independently and manage workload effectively in a remote setting.
• High level of integrity and discretion when handling sensitive information.
• Strong problem-solving abilities.

Preferred Qualifications

• Previous experience in a data entry, administrative, or records management role.
• Familiarity with financial services regulations and compliance.
• Experience with database management systems or CRM software.
• Diploma or Certificate in Business Administration, Records Management, or a related field.

Perks & Benefits

• 100% remote work flexibility.
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive and collaborative team environment.
• Contribution to a leading financial institution transforming lives.

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