Receptionist / Administrative Assistant

About the Company

Zenith Bank Plc is a leading financial services provider in Nigeria and Anglophone West Africa, with a strong presence across Africa and the United Kingdom. Established in 1990, the bank has distinguished itself through its excellent service delivery, commitment to innovation, and robust financial performance. We are dedicated to fostering a work environment that promotes growth, professionalism, and community development.

Job Description

We are seeking a proactive and organized Entry-Level Receptionist / Administrative Assistant to join our Biu branch. This hybrid role requires a presence in the office for several days a week, with the flexibility of remote work for other days, to support our daily operations and ensure a welcoming environment for our clients and staff. You will be the first point of contact, managing front desk activities, and providing comprehensive administrative support to various departments. This is an excellent opportunity for an enthusiastic individual looking to start their career in a dynamic banking environment.

Key Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner, directing them to the appropriate personnel or departments.
• Manage incoming calls, emails, and correspondence, forwarding inquiries to the relevant teams and providing basic information.
• Maintain the reception area, ensuring it is tidy, presentable, and well-stocked with necessary materials.
• Schedule and coordinate meetings, appointments, and conferences, including booking rooms and preparing materials.
• Assist with data entry, filing, scanning, and maintaining organized digital and physical records.
• Handle office supplies inventory, placing orders when necessary and ensuring adequate stock levels.
• Support various departments with administrative tasks, including preparing reports, presentations, and other documents.
• Liaise with vendors and service providers as needed for office maintenance and supplies.
• Adhere to all bank policies, procedures, and security protocols.
• Assist with other ad-hoc administrative duties as assigned.

Required Skills

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Professional demeanor and customer service orientation.
• Ability to work independently and as part of a team.
• High level of discretion and confidentiality.

Preferred Qualifications

• OND/HND/BSc in Business Administration, Secretarial Studies, or a related field (or equivalent practical experience).
• Prior experience in a customer-facing role or office environment (even volunteer or internship).
• Familiarity with office equipment (e.g., printers, scanners, multi-line phone systems).

Perks & Benefits

• Competitive entry-level salary.
• Comprehensive health insurance package.
• Paid time off and public holidays.
• Opportunities for professional development and career growth within a leading bank.
• Supportive and collaborative work environment.
• Pension scheme contributions.

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