About the Company
Cisco Systems, Inc. is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products, providing industry-leading solutions globally.
Job Description
Cisco Systems is seeking a dedicated and client-focused Post-Sales Support Specialist to join our dynamic team in San Jose, CA. This role is crucial for ensuring customer satisfaction and success after product implementation. The ideal candidate will provide expert technical support, resolve complex issues, and build strong relationships with our valued clients. We are offering visa sponsorship for highly qualified international candidates ready to contribute to a leading technology company. This is an on-site position.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Cisco products and solutions post-implementation.
- Act as a primary point of contact for customer inquiries, issues, and escalations.
- Collaborate with engineering, sales, and product teams to resolve complex technical challenges.
- Document all support activities, resolutions, and customer interactions accurately in the CRM system.
- Conduct remote diagnostics and provide guidance to customers on best practices and product usage.
- Proactively identify opportunities for customer training and provide product demonstrations as needed.
- Contribute to the development of knowledge base articles and support documentation.
Required Skills
- Proven experience in a post-sales technical support role, preferably in the networking or IT industry.
- Strong understanding of network protocols (TCP/IP, OSPF, BGP) and enterprise networking concepts.
- Proficiency with Cisco networking hardware and software (e.g., Routers, Switches, Firewalls, IOS).
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a collaborative team.
- Fluent in English, both written and verbal.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Cisco certifications (e.g., CCNA, CCNP, CCIE).
- Experience with ticketing systems and CRM software.
- Familiarity with cloud technologies (AWS, Azure, Google Cloud).
- Prior experience supporting global enterprise customers.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement savings plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- On-site fitness centers and wellness programs.
- Professional development and continuous learning opportunities.
- Employee stock purchase program.
- Collaborative and innovative work environment.
- Visa sponsorship and relocation assistance for eligible candidates.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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