Part-Time Virtual Assistant for Small E-commerce Businesses

About the Company

Capita is a leading UK provider of business process outsourcing and professional services, transforming the way our clients operate and delivering significant impact for millions of people every day. We partner with public and private sector organisations to solve their challenges, deliver efficiencies, and enhance customer experiences through innovative solutions and dedicated talent.

Job Description

We are seeking a highly organised and proactive Part-Time Virtual Assistant to support small e-commerce businesses. This is an exciting opportunity to play a crucial role in the growth and efficiency of various online ventures. You will be responsible for a range of administrative, operational, and customer service tasks, helping our clients streamline their operations and focus on strategic growth. This is a 100% remote position, offering flexibility and the chance to work with diverse businesses.

Key Responsibilities

• Manage and respond to customer inquiries via email and chat, providing exceptional service.
• Process orders, track shipments, and handle returns/exchanges efficiently.
• Update product listings, inventory, and website content on various e-commerce platforms (e.g., Shopify, WooCommerce, Etsy).
• Assist with social media scheduling, content creation, and community management.
• Perform general administrative duties, including email management, scheduling, and data entry.
• Conduct market research and competitor analysis as needed.
• Prepare reports on sales performance, customer feedback, and website analytics.
• Support marketing campaigns, including email newsletters and promotional material coordination.

Required Skills

• Minimum 2 years of experience as a Virtual Assistant, ideally supporting e-commerce businesses.
• Proficiency with popular e-commerce platforms (e.g., Shopify, WooCommerce, Etsy).
• Excellent written and verbal communication skills in English.
• Strong organisational and time management abilities, with attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in G Suite (Gmail, Google Docs, Sheets) or Microsoft Office Suite.
• Reliable internet connection and a dedicated home office setup.

Preferred Qualifications

• Experience with CRM software and helpdesk systems.
• Familiarity with social media management tools (e.g., Hootsuite, Buffer).
• Basic graphic design skills (e.g., Canva) for social media or marketing materials.
• Understanding of basic e-commerce marketing principles.

Perks & Benefits

• Flexible part-time hours.
• 100% remote work opportunity.
• Opportunity to work with a diverse portfolio of e-commerce businesses.
• Professional development and training opportunities.
• Supportive and collaborative team environment.
• Pension scheme contributions.

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