Operations Assistant

About the Company

Equity Bank Kenya is a leading financial services provider in East Africa, committed to transforming livelihoods and expanding opportunities for its customers. With a wide network of branches and innovative digital solutions, we provide a full range of banking services designed to meet the diverse needs of individuals, businesses, and organizations. We believe in nurturing talent and fostering an inclusive work environment where every employee can thrive and contribute to our mission of socio-economic transformation.

Job Description

We are seeking a motivated and detail-oriented Operations Assistant to join our dynamic team in Webuye. This entry-level hybrid role is ideal for individuals eager to start a career in the financial services sector, offering a blend of on-site and remote work to support our branch operations. You will play a crucial role in ensuring the smooth and efficient running of daily banking activities, providing essential support to both staff and customers. If you are a proactive learner with excellent organizational skills and a passion for service, we encourage you to apply.

Key Responsibilities

• Assist with daily branch operational tasks, including processing transactions, managing documents, and maintaining records.
• Provide administrative support to the branch manager and other team members.
• Handle customer inquiries and direct them to the appropriate department or individual.
• Ensure compliance with internal policies and external regulations.
• Support the implementation of new operational procedures and systems.
• Manage office supplies and equipment, ensuring availability and proper functioning.
• Assist in the preparation of reports and presentations.
• Participate in team meetings and training sessions to enhance operational knowledge and skills.

Required Skills

• High School Diploma or equivalent; a diploma or degree in business administration, finance, or a related field is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively in a hybrid environment, managing both on-site and remote tasks.
• Demonstrated ability to learn quickly and adapt to new processes.
• A strong sense of responsibility and integrity.

Preferred Qualifications

• Previous experience in a customer service or administrative role.
• Familiarity with banking operations or financial software.
• A proactive attitude and a willingness to take initiative.

Perks & Benefits

• Comprehensive health insurance package.
• Opportunities for professional development and career advancement.
• Employee wellness programs.
• Supportive and inclusive work environment.
• Performance-based bonuses.
• Paid time off and holidays.

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