About the Company
Standard Bank Group is a leading African financial services group with a rich history of over 150 years. We operate in 20 African countries and 5 global financial centres, driving growth and creating opportunities across the continent. Our purpose is to make a difference in people’s lives by connecting them to economic opportunities. We are committed to innovation, customer-centricity, and building a diverse and inclusive workforce that reflects the communities we serve.
Job Description
Join Standard Bank Group as an Online Service Desk Assistant and be the first point of contact for our valued customers navigating our digital banking platforms. This entry-level position is perfect for individuals eager to start a career in financial services and customer support. You will play a crucial role in ensuring our customers have a seamless online banking experience, providing essential technical assistance and excellent service.
Key Responsibilities
- Provide first-line technical support and customer service for Standard Bank's online banking and digital platforms via various channels (chat, email, phone).
- Diagnose and resolve basic technical issues related to online service access, functionality, and troubleshooting.
- Guide customers through step-by-step processes for using digital products and services.
- Escalate complex or unresolved issues to senior support specialists or relevant departments.
- Accurately document all customer interactions, issues, and resolutions in the service desk system.
- Maintain up-to-date knowledge of all Standard Bank products, services, and digital platform updates.
- Contribute to a positive customer experience by providing professional, friendly, and efficient support.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer literacy and comfort with navigating digital applications and web browsers.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Customer-centric mindset with a passion for helping others.
- Ability to learn new systems and processes quickly.
- High level of empathy and patience.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Familiarity with banking products or online financial services.
- A relevant certificate or diploma in IT, Business Administration, or a related field.
- Proficiency in additional South African official languages.
Perks & Benefits
- Comprehensive Medical Aid and Provident Fund contributions.
- Performance-based bonuses and incentive schemes.
- Extensive training and development programs for career advancement.
- Access to employee wellness programs and support services.
- Staff banking benefits and preferential rates.
- Opportunities for internal career mobility within a large financial institution.
- A vibrant and inclusive work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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