About the Company
DXC Technology is a global Fortune 500 IT services company. We lead digital transformations for clients by modernizing and integrating their mainstream IT, and deploying digital solutions at scale to drive better business outcomes. We are passionate about innovation, technology, and creating a supportive environment for our employees. Join our team in Canberra and be a part of a company that values growth, collaboration, and client success.
Job Description
We are seeking an enthusiastic and motivated Online Service Desk Assistant to join our team in Belconnen, ACT. This entry-level position is perfect for individuals looking to start their career in Information Technology. As an Online Service Desk Assistant, you will be the first point of contact for internal and external clients seeking technical assistance. You will provide remote support, troubleshoot basic issues, and escalate more complex problems to senior technicians. This role offers comprehensive training and a clear pathway for career development within a global IT leader.
Key Responsibilities
- Provide first-level technical support via phone, email, and chat for software and hardware issues.
- Log, track, and prioritize support requests using our ticketing system.
- Diagnose and resolve common technical problems, guiding users through troubleshooting steps.
- Escalate unresolved issues to appropriate support teams or specialists.
- Maintain clear and accurate documentation of all support interactions and resolutions.
- Assist with user account management, password resets, and access permissions.
- Contribute to a knowledge base by documenting common solutions and procedures.
- Ensure timely and effective communication with users regarding their support requests.
Required Skills
- Excellent verbal and written communication skills.
- Basic understanding of computer systems, networks, and common software applications.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced team environment.
- A keen interest in technology and a willingness to learn.
- Customer-focused attitude with a commitment to providing high-quality service.
Preferred Qualifications
- Prior experience in a customer service role (retail, hospitality, call center, etc.).
- Completed or pursuing a certificate or diploma in Information Technology or a related field.
- Familiarity with IT service management (ITSM) tools.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Understanding of IT security best practices.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive training and onboarding program.
- Opportunities for professional development and career progression.
- Access to a wide range of learning resources and certifications.
- Employee assistance program for personal and professional support.
- Modern office environment with collaborative workspaces.
- Health and wellness programs.
- Employee discounts and recognition programs.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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VitalaliCare.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms. If you have any concerns or need to report a scam, please contact us at techturna@gmail.com.
