About the Company
Telus is a dynamic world leader in telecommunications, committed to connecting Canadians and creating a better future. With a focus on customer service excellence and technological innovation, Telus offers a vibrant work environment where growth and development are encouraged.
Job Description
Are you passionate about helping people and solving problems? Telus is seeking an enthusiastic and customer-focused Online Service Desk Assistant to join our team in Metrotown, Burnaby. This entry-level role is perfect for individuals eager to start their career in IT support and customer service, providing vital assistance to our internal and external users. You will be the first point of contact for technical inquiries, guiding users through solutions and ensuring a seamless experience with our online services. If you’re a quick learner with excellent communication skills and a desire to make a difference, we encourage you to apply!
Key Responsibilities
- Provide first-level technical support and troubleshooting for online services via various channels (chat, email, phone).
- Respond to user inquiries promptly and professionally, resolving issues or escalating them to the appropriate teams.
- Document all support interactions, resolutions, and escalations accurately in the ticketing system.
- Guide users through self-help resources and tutorials for common issues.
- Collaborate with senior technicians and other departments to ensure timely problem resolution.
- Contribute to the continuous improvement of service desk processes and knowledge base articles.
Required Skills
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a logical approach.
- Basic computer literacy and comfort with common software applications.
- Ability to learn new technologies and systems quickly.
- Customer-centric attitude and a desire to help others.
- Ability to work effectively in a team environment.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Familiarity with IT ticketing systems.
- Basic understanding of networking concepts or common software issues.
- Post-secondary education in a related field (e.g., IT, Business Administration).
Perks & Benefits
- Competitive hourly wage and benefits package.
- Comprehensive training and professional development opportunities.
- Opportunities for career advancement within a leading Canadian company.
- Health and dental benefits.
- Employee assistance program.
- Vibrant and inclusive work environment.
- On-site parking/transit accessibility.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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