About the Company
Jumia is the leading pan-African e-commerce platform, active in 11 countries. Our mission is to improve the everyday lives of Africans by leveraging technology to deliver innovative, convenient, and affordable online services. We are dedicated to providing a seamless shopping experience and are constantly growing our team of passionate individuals who share our vision.
Job Description
Are you passionate about connecting with people online and eager to start your career in digital engagement? Jumia is looking for an enthusiastic and motivated Online Engagement Specialist to join our dynamic team in Onitsha. This entry-level position is perfect for individuals who are keen to learn and grow within the e-commerce industry. You will be instrumental in fostering positive customer relationships, managing online interactions, and ensuring our brand’s voice resonates across various digital platforms. We offer comprehensive training and a supportive environment to help you succeed.
Key Responsibilities
- Monitor and respond to customer inquiries and comments across Jumia's social media channels and online forums.
- Engage proactive with online communities to build brand awareness and foster customer loyalty.
- Identify and escalate critical customer issues or feedback to the appropriate internal teams.
- Contribute to the creation of engaging social media content ideas.
- Stay up-to-date with online trends, platform changes, and best practices in digital engagement.
- Collaborate with marketing and customer service teams to ensure consistent brand messaging.
- Generate reports on online engagement metrics and provide insights for improvement.
Required Skills
- Strong written and verbal communication skills in English.
- Basic understanding of social media platforms (Facebook, Instagram, X/Twitter).
- Customer-centric mindset with a desire to help others.
- Ability to work effectively in a fast-paced environment.
- Eagerness to learn and adapt to new tools and technologies.
- Proficiency in using a computer and basic office software (e.g., Microsoft Word, Excel).
Preferred Qualifications
- Previous experience in a customer service or online communication role (even informal or volunteer experience).
- Familiarity with the Jumia platform and services.
- Ability to speak local languages common in Anambra State (e.g., Igbo) is a plus.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance.
- Opportunities for career growth and professional development.
- Employee discount on Jumia products.
- Supportive and collaborative work environment.
- Paid time off and holidays.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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