Online Engagement Specialist

About the Company

IG Wealth Management is a leading Canadian financial services company dedicated to helping clients achieve their financial goals. With a long-standing history of trust and innovation, we provide comprehensive financial planning, investment solutions, and wealth management services across the country. Our commitment to client success is matched by our dedication to fostering a supportive and growth-oriented environment for our employees.

Job Description

Are you passionate about connecting with people online and eager to start your career in a dynamic financial services environment? IG Wealth Management is seeking an enthusiastic and proactive Online Engagement Specialist to join our team in Winnipeg. This is an entry-level opportunity perfect for individuals who are tech-savvy, possess excellent communication skills, and are keen to learn about digital community building and client relations. You will play a crucial role in monitoring our online presence, responding to inquiries, and fostering positive interactions across various digital platforms.

Key Responsibilities

• Monitor and engage with online conversations related to IG Wealth Management across social media, forums, and review sites.
• Respond promptly and professionally to client inquiries, comments, and feedback on digital channels, escalating complex issues as needed.
• Help maintain a positive brand image by actively participating in relevant online discussions.
• Assist in the development and scheduling of engaging digital content for various platforms.
• Track and report on online engagement metrics, identifying trends and opportunities for improvement.
• Collaborate with marketing, communications, and client service teams to ensure consistent messaging and excellent online experiences.
• Stay updated on social media trends, platform changes, and best practices for online community management.
• Participate in training and development initiatives to enhance skills in digital engagement and financial literacy.

Required Skills

• Strong written and verbal communication skills in English.
• Proficiency with common social media platforms (e.g., Facebook, LinkedIn, X, Instagram).
• Basic understanding of online etiquette and community guidelines.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and a proactive approach.
• High school diploma or equivalent.

Preferred Qualifications

• Previous experience in a customer service, retail, or administrative role.
• Familiarity with content management systems or social media scheduling tools.
• An interest in financial services or digital marketing.
• Post-secondary education in Communications, Marketing, Business, or a related field.

Perks & Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive health, dental, and vision benefits.
• Registered Retirement Savings Plan (RRSP) matching program.
• Opportunities for career growth and professional development.
• Paid time off and holidays.
• Employee assistance program.
• Dynamic and supportive work environment.
• On-site gym facilities.
• Hybrid work model offering flexibility.

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