About the Company
Safaricom PLC is a leading integrated telecommunications company in Kenya. We are committed to transforming lives through technology, connecting millions of customers to essential services, and fostering digital inclusion across the nation. With a strong focus on innovation, customer satisfaction, and community development, Safaricom offers a dynamic and rewarding environment where talent thrives and makes a real impact.
Job Description
We are seeking a highly organized and detail-oriented Online Documentation Assistant to join our remote team. This role is crucial in supporting our knowledge management initiatives by ensuring our online documentation is accurate, up-to-date, and easily accessible. You will work on a variety of documentation projects, contributing to the clarity and effectiveness of our internal and external resources.
Key Responsibilities
- Create, edit, and proofread online documentation, including user manuals, FAQs, process guides, and technical specifications.
- Ensure all documentation adheres to established brand guidelines, style guides, and quality standards.
- Manage and maintain documentation platforms and content management systems, ensuring content is organized and properly versioned.
- Collaborate with various teams (e.g., product, engineering, customer support) to gather information and ensure documentation accuracy.
- Identify areas for improvement in existing documentation and proactively suggest updates or new content.
- Assist in the development and implementation of documentation best practices and workflows.
- Monitor documentation feedback and make necessary revisions promptly.
- Contribute to the overall knowledge sharing culture within the organization.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong attention to detail and ability to maintain accuracy in content.
- Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace.
- Familiarity with content management systems (CMS) or documentation tools.
- Exceptional organizational and time management abilities.
- Self-motivated with the ability to work independently in a remote setting.
- Ability to quickly learn new tools and technologies.
Preferred Qualifications
- Bachelor's degree in Communications, English, Technical Writing, or a related field.
- Previous experience in a documentation, content creation, or administrative support role.
- Familiarity with technical writing principles and best practices.
- Experience with collaboration platforms like Confluence or SharePoint.
Perks & Benefits
- Competitive monthly salary.
- Flexible working hours to accommodate personal commitments.
- 100% remote work opportunity.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- Dynamic and supportive team environment.
- Contribution to a company that positively impacts millions of lives.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
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