Online Documentation Assistant – Flexible Hours

About the Company

Jack Henry & Associates is a leading provider of technology solutions and payment processing services primarily for the financial services industry. With a strong commitment to innovation and customer success, we empower banks, credit unions, and community financial institutions to thrive in an evolving landscape. We foster a collaborative and inclusive environment, valuing our employees as our greatest asset. Our solutions are used by thousands of financial institutions across the United States, helping them to streamline operations, enhance customer experience, and meet regulatory requirements.

Job Description

We are seeking a detail-oriented and organized Online Documentation Assistant to join our team on a part-time, flexible basis. This 100% remote role will be crucial in maintaining the accuracy, clarity, and accessibility of our online documentation and internal knowledge bases. You will work closely with various departments to gather information, format content, and ensure consistency across all documentation platforms. This is an excellent opportunity for someone with strong writing and technical skills looking for flexible work arrangements and a chance to contribute to a dynamic financial technology company.

Key Responsibilities

• Review, edit, and update existing online documentation, including user manuals, FAQs, and internal guides.
• Format and organize content for clarity, readability, and consistency across various platforms and ensure adherence to style guides.
• Collaborate with subject matter experts to gather accurate information and ensure technical accuracy of all content.
• Identify opportunities for improving documentation structure, searchability, and overall user experience.
• Assist in the creation of new documentation as required, from initial draft to final publication.
• Perform thorough quality assurance checks on all published content to ensure error-free documentation.
• Maintain an organized system for version control and document management, ensuring easy access and retrieval.

Required Skills

• Excellent written and verbal communication skills.
• Proficiency in content management systems (CMS) or knowledge base software.
• Strong attention to detail and exceptional organizational abilities.
• Ability to work independently, manage multiple tasks effectively, and meet deadlines.
• Basic understanding of HTML or markdown for content formatting.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• 1+ year of experience in a documentation, administrative, or content support role.

Preferred Qualifications

• Associate's or Bachelor's degree in Communications, English, Technical Writing, or a related field.
• Familiarity with financial technology (FinTech) terminology or concepts.
• Experience with Confluence, SharePoint, or similar collaboration tools.
• Basic graphic design or screenshot editing skills for documentation enhancement.

Perks & Benefits

• Flexible working hours to support work-life balance.
• Opportunity to work 100% remotely from anywhere in the US.
• Access to professional development resources and online training.
• Collaborative and supportive team environment.
• Employee Assistance Program (EAP) for personal and professional support.
• 401(k) with company match (for eligible part-time employees).

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