Online Documentation Assistant

About the Company

Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment across consumer, small business, enterprise, and government sectors. We are at the forefront of connecting Australians and shaping the digital future, committed to innovation, customer service, and creating a diverse and inclusive workplace.

Job Description

We are seeking a meticulous and highly organized Online Documentation Assistant to join our remote team. In this vital role, you will be responsible for managing, organizing, and maintaining our digital documentation systems, ensuring information is accurate, accessible, and up-to-date. This position offers flexible hours and is perfect for an individual who thrives in a self-directed environment and has a keen eye for detail.

Key Responsibilities

• Organize, categorize, and tag digital documents and assets for easy retrieval.
• Maintain and update various online documentation platforms, including wikis, knowledge bases, and content management systems.
• Ensure consistency and accuracy across all documentation, adhering to established guidelines and standards.
• Assist in the creation and editing of documentation content, including user manuals, FAQs, and procedural guides.
• Perform regular audits of existing documentation to identify and rectify outdated or incorrect information.
• Collaborate with various teams to gather necessary information and ensure documentation meets business needs.
• Support the implementation of new documentation tools and processes.
• Provide administrative support related to document management as required.

Required Skills

• Proficiency with digital document management systems and tools (e.g., SharePoint, Confluence, Google Docs).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
• Basic understanding of information architecture principles.

Preferred Qualifications

• Previous experience in a documentation, administrative, or data entry role.
• Familiarity with telecommunications or technology industry terminology.
• Experience with HTML/CSS for basic content formatting.
• Relevant certification in document management or information organization.

Perks & Benefits

• Flexible working hours to support work-life balance.
• 100% remote work environment.
• Access to a comprehensive learning and development platform.
• Employee assistance program for personal and professional support.
• Generous leave entitlements.
• Employee discounts on Telstra products and services.

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