Online Call Center Agent

About the Company

Capita is a leading provider of business process management and integrated professional support service solutions. With over 50 years of experience, we partner with clients across the public and private sectors to deliver innovative solutions that make a real difference to people’s lives. We’re committed to investing in our people, fostering a diverse and inclusive environment, and supporting career growth.

Job Description

Join Capita as an Online Call Center Agent and embark on a rewarding career providing exceptional customer support from the comfort of your own home. This is an entry-level position and full paid training will be provided to ensure your success. You will be the first point of contact for our customers, resolving queries, providing information, and ensuring a positive experience. We are looking for empathetic, articulate individuals with a passion for helping others.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide accurate information and solutions to customer questions and concerns.
• Guide customers through products, services, or troubleshooting steps.
• Document all customer interactions accurately and thoroughly in the CRM system.
• Adhere to company policies and procedures, maintaining high standards of quality and compliance.
• Collaborate with team members and supervisors to continuously improve service delivery.
• Identify and escalate complex issues to appropriate departments when necessary.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening skills and a patient, empathetic approach.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Reliable internet connection and a quiet, dedicated home workspace.
• Ability to work independently and as part of a remote team.
• Problem-solving aptitude and a proactive attitude.

Preferred Qualifications

• Previous experience in a customer service environment (even if informal).
• Familiarity with CRM software.
• Ability to speak additional languages.

Perks & Benefits

• Fully paid comprehensive training program.
• Competitive hourly wage with opportunities for performance-based bonuses.
• Flexible remote work schedule.
• Opportunities for career advancement within Capita.
• Employee assistance program and wellness initiatives.
• Access to a wide range of employee discounts and benefits.

Apply Now