About the Company
HP Inc. is a global technology leader, creating solutions that make life better for everyone, everywhere. Through our product and service portfolio of personal systems, printers, and 3D printing solutions, we engineer experiences that amaze. We believe in bold innovation, a culture of inclusivity, and making a positive impact on the world. Join our dynamic team and contribute to a company that’s driving progress and helping businesses thrive in the digital age.
Job Description
We are seeking a proactive and detail-oriented Remote IT Ticket Assistant to join our IT support team. In this 100% remote role, you will be the first point of contact for our internal employees, providing essential technical assistance and ensuring the smooth operation of their IT systems. You will be responsible for managing and resolving incoming IT support tickets, escalating complex issues, and maintaining accurate records of all interactions. This is an excellent opportunity for an individual with strong problem-solving skills and a passion for technology to contribute to a world-class organization from the comfort of their home.
Key Responsibilities
- Monitor, prioritize, and respond to incoming IT support requests and incidents via our ticketing system.
- Provide first-level technical support for common hardware, software, network, and application issues (e.g., password resets, software installation, basic troubleshooting).
- Escalate unresolved issues to appropriate senior IT staff or specialized teams with detailed information.
- Maintain clear, concise, and accurate documentation of all support activities and resolutions in the ticketing system.
- Communicate effectively with end-users to understand their issues, provide solutions, and ensure customer satisfaction.
- Assist in the creation and maintenance of IT knowledge base articles and user guides.
- Participate in ongoing training and development to stay current with technology and support best practices.
Required Skills
- Strong understanding of Windows and macOS operating systems.
- Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer service-oriented mindset.
Preferred Qualifications
- CompTIA A+ or equivalent certification.
- Experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi).
- Previous experience in a helpdesk or technical support role.
Perks & Benefits
- 100% Remote Work flexibility.
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Employee stock purchase program.
- Professional development and training opportunities.
- Home office stipend.
- Pension plan with company match.
How to Apply
Interested candidates are invited to submit their application by clicking the "Apply Now" button below. To ensure your application is considered, please include the following:
- A current resume
- A cover letter outlining your suitability for the role and your motivation for applying.
We review applications on a rolling basis and will contact shortlisted candidates for an interview.
DISCLAIMER
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