IT Technician with Visa Sponsorship

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 732,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people, shareholders, partners and communities.

Job Description

We are seeking a dedicated and skilled IT Technician to join our dynamic team in Birmingham. This is an excellent opportunity for an individual with a passion for technology and a commitment to providing outstanding technical support. The successful candidate will be responsible for maintaining our IT infrastructure, providing timely support to end-users, and ensuring the smooth operation of all IT systems. We are proud to offer visa sponsorship for qualified candidates, reflecting our commitment to attracting global talent. You will work in a fast-paced environment, supporting a diverse range of hardware and software, and contributing to the overall success of our technology initiatives.

Key Responsibilities

• Provide first and second-line IT support to end-users, resolving hardware and software issues efficiently.
• Install, configure, and maintain computer systems, networks, printers, and other IT equipment.
• Troubleshoot network connectivity issues, ensuring reliable internet access and internal network performance.
• Perform routine maintenance tasks, including system updates, backups, and security checks.
• Manage user accounts, permissions, and access rights within Active Directory and other relevant systems.
• Document IT procedures, troubleshooting steps, and incident resolutions.
• Assist with the deployment of new hardware and software solutions.
• Collaborate with other IT team members and departments to ensure seamless IT operations.
• Provide support for remote users and video conferencing systems.

Required Skills

• Minimum 2 years of experience in an IT support or helpdesk role.
• Proficiency in troubleshooting Windows operating systems (Windows 10/11) and macOS.
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP).
• Experience with Microsoft Office 365 administration and support.
• Familiarity with hardware components, including desktops, laptops, and mobile devices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and as part of a team.
• Eligibility for visa sponsorship in the UK.

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification.
• Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with cloud platforms (e.g., Azure, AWS).
• Basic understanding of scripting (e.g., PowerShell).
• Experience supporting virtualized environments (e.g., VMware, Hyper-V).
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Perks & Benefits

• Competitive annual salary and performance-based bonuses.
• Comprehensive private medical and dental insurance.
• Generous paid time off and holiday allowance.
• Company-sponsored visa application and relocation support.
• Opportunities for professional development and continuous learning.
• Access to a wide range of training programs and certifications.
• Employee assistance program and well-being initiatives.
• Pension scheme with company contributions.
• Modern office environment with state-of-the-art facilities.
• Employee discount programs.

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